Frequently Asked Questions
Which areas do you service?
Our service area includes DC, Maryland, and Virginia.
What type of payment do you accept?
Commercial accounts are set up with terms. Those customers can pay by check and ACH. Bay Lighting participates with Paymode X and Vendor Café. We also accept Visa and MasterCard.
Do you offer rebate pricing? How does that work?
We are one of a select group of suppliers that participates in the utility rebate programs with BGE, PEPCO, and DCSEU. We handle all administrative paperwork and you save money. Approval times can vary for prescriptive rebates, while instant rebate pricing is passed along at the time of purchase.
Do you sell to residential customers?
We typically sell to larger scale commercial buildings.
Do you sell online?
Currently, we do not sell online. We find that our customers appreciate working directly with our lighting specialists. That way, you can be sure we’re selecting the best products for your project.
Do you have a showroom?
We represent many manufacturers. We sell such a large number of products that it would be impossible to have a big enough showroom. Additionally, due to the fact that our customers are commercial, many prefer to order over the phone because they don’t have the time to come to a showroom. Our staff is available for merchandise pick-up at our warehouse. However, it’s always a good idea to call before your visit, as we typically only stock popular items.
If I change my 4’ fluorescent bulbs to LED, do I need to change the ballast?
No. We sell bulbs that are easily installed. They go right into place, just like your old bulbs.
How do I know which light to order for each of my applications?
Lighting solutions are our specialty. Contact us and we will walk you through the process. You can count on our knowledgeable staff to recommend the proper specification for your application.
Is there an LED version for my lamp?
LED versions do not exist for all lamps, but there are for many. If you have a question about a particular lamp, send us a picture, or call us at 301-900-5145.
How can I maximize energy savings and which project should I start with first?
Our specialists will work with you to determine which area in your building is the best candidate for energy and financial savings. Every project is different. However, the area with the higher wattage bulbs are usually a good place to start. Another option is to start with the smallest project to see quick results.
Do you deliver? How long does it take to receive my order?
We offer free delivery to customers in DC, MD, and VA. Popular or stock items can often be delivered 1 to 2 days. Lead times on special orders can vary depending on the manufacturer and item.
What height can your bucket truck reach?
Our bucket truck reaches a maximum height of 60 feet.
Does your bucket truck rental come with a driver operator?
Yes. We do not rent bucket trucks without our driver operator.
Do you have licensed electricians on staff?
We partner with master electricians to offer a complete turn-key solution.
Does Bay Lighting recycle?
Yes. We recycle light bulbs, ballasts, smoke detectors, and batteries larger than size D. We partner with Veolia, a fully-permitted, environmentally compliant lighting and electronics recycling specialist. This way, we can bring our customers a safe, manageable, easy way to recycle. Recycling is charged as a per pound price. Pick-up fees will be waived if your pair your recycling with a new lamp order.
What is Turnkey?
Bay Lighting offers turn-key solutions. That means we offer a complete package, depending on the customer’s needs. This solution may include design and photometrics, product selection and recommendations, an energy analysis, installation, rebate and warranty administration, and recycling. This is a good option for many customers because our lighting specialist really gets to know them and their project. With this knowledge, we manage every step, saving you time and communication headaches.
What does it mean to retrofit?
A lighting retrofit replaces old components of a system with updated technology that improves lighting output while saving energy.